Frequently Asked Questions



  • 1. Pick the Competition you want to enter.

    2. Choose how many numbers you would like in the draw.

    3. Complete payment.

    4. You will be emailed with your number in that draw and also interactively placed onto the competition page against your assigned number.

  • 1. Once the timer on the competition is complete the draw will go ahead. A live streamed video to our host will appear within ‘ten minutes’ of the draw timing out. One random number will be picked by our random ball machine. WE HAVE A WINNER.

  • 1. The prize will be delivered to the winner within 5 working days of the winner being announced. Delivery is free of charge to all United Kingdom addresses.
    Winning pictures will be uploaded within 7 days on ‘Winners’ page.



  • If the competition is not full, the timer will add some time in order for all the tickets to sell on the competition. This will happen a maximum of 4 times then if the competition is still not sold out a cash alternative will be awarded instead and only the people that have entered will go into the live draw.

  • Your prize will be hand delivered from a HEYLUCKY team member within 5 days of the winner being announced.

  • Each player can enter any one competition a maximum of 250 times.


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